Taj Hotel & Convention Centre, Agra

Nice lobby, personnel, good Indian restaurant on lobby floor and nice lounge on top. Rooms are comfortable, clean. Breakfast is very good. The only dissatisfaction was the gym. The gym at this hotel does not meet the expected standards. The mirrors are smudged, the equipment is greasy and dirty, and the elliptical machine is out of order. The air conditioning only has a high setting, which makes it uncomfortable—either too cold or too hot when turned off. Additionally, the two very basic mats were stained, as if the staff overlooks the cleanliness. Management should take responsibility for maintaining these facilities, as it reflects directly on their oversight. In hotels, the demand for quality is often linked to the effectiveness of the managers and their attention to detail.

This is a lovely well-located hotel that is about 20 mins walk from the Taj Mahal. While it does not have the same impressive public areas and leisure facilities as the Taj Mahal hotel in Delhi, the staff have the same high level of training and this was evident in the lady who checked us in, Catherine, who provided us drinks and a relaxing place to sit during checking then showed us to our rooms and refused a tip - which was a first in India. Overall, a well-located and good value hotel for visiting the Taj Mahal.

The staff members were very good. Tanmoy and Santanu at the Indian restaurant (Forgot the name) were simply excellent. They deserve Special mention amongst your other staffmemebers.

We had 2 rooms with deluxe king sized beds and stayed for 3 nights. Staff is great, especially the Chef (Chef Ashish) and the dining area staff members, the serving staff. They give individual attention and were always eager to make your breakfast and dinner special. Hats off to them, all stars to them. Food is good, covering a wide range from English breakfast to European cuisine to varieties of Indian breakfast, from Sambhar Idli, Dosa, to Parathas, to Aloo Luchi to Pakoras in breakfast, to different breads, naan, roti and sabzi in Dinner. There is a lot of variety available to chose from, from Italian pasta, pizza to mashed potatoes to Kimchi salad from Korea! Pool is superb and awesome, with view of the Taj and a nice area for snacking. They also had some nice activities in he evening for kits, like puppet show and pottery, which kids enjoyed a lot.

Food was amazing, and chefs were taking feedback with all the guests. Room was clean, however wallpaper was coming out due to seepage, may be which I think should be replaced as it is not expected from a prestigious hotel chain. Pool was good, staff was available there for help. Overall our experience was exceeding the expectation. Best part for us was your staff and food. It was really good.